[Resolved]  Samsung India — Samsung refrigerator complaint no. [protected] and [protected]

Address:

New Delhi, Delhi, 110091

Hello Samsung -Support,

This is in reference to the side by side refrigerator model no. SBS Samsung RS55K5010S9, I purchased from Sargam Electronics Invoice no.MAYURVIH-1767, Mayur Vihar phase-1 New Delhi store on (13th May 2017). The day the refrigerator was installed by Samsung engineer, it is making exasperating noise(Like a Siren type).
Numerous times communication was made with the dealer, Samsung customer care to rectify the issue, but none helped and the issue could not be resolved till now. I did all the check as advice by Samsung customer care but the issue remains persistence. It was indeed shocking to see that new refrigerator is the infelicitous product that came with a manufacturing defect.

Well, I am writing to the complaint that I am not interested in getting my product repaired since it is a defective piece. I demand a new working piece in replacement. I have been your customer from past 15 years and had a great trust in your Brand, but look likes its now the old day's story, the Brand Trust has broken, distrust quality product.

I am really disappointed with the quality of product and service provided.

Its been 50 days now, I am facing the same noise issue and no resolution has been made by any of your engineers.
eight times different engineer had visited but none of them had the resolved the issue.

I have contacted service desk many times and all I heard from them is 'Your case is escalated and tomorrow engineer will call you.' and none called me from last week.

Awaiting your prompt action for resolution.

Yours faithfully,