[Resolved]  Samsung India — Samsung refrigerator issue - incapable technician being sent who took servicing charge but couldn't able to fix the problem

Jul 04, 2017

Updated by tanumoy Inefficient technician sent who could not able to identify the problem but took money in the name of service charge. Tried every possible way to get the servicing done: called customer care (it's not working as they could only pass my message to the service centre), called service centre (very arrrogant, rough behaviour, don't bother attitude), CEO Email Service via Samsung site (3 days over - no resolution received), putting over consumer complaint got call from a person who has intimated that he will look into the issue and arrange for technician, but no technician visit happened yet and calling the person is not picking up the call. I have no words for Samsung unless be in shock what blunder I made to blindly chose Samsung products for electronics.

Jul 10, 2017

Updated by tanumoy On 8th July, finally a technician came from Serampore Samsung Franchise Centre namely Mr. Santanu Pandit who has changed the entire circuit board against Rs. 2955 including 28% GST.
On asking about GST number, he told that they didn't yet receive it but they have been instructed to charge the GST amount without having the registration number, really strange !!
After repairing the same Mr. Pandit asked to check if this helps to resolve the issue. After two to three hours we have checked that refrigerator is working but one of the problem still persists – the lower deck of the refrigerator is freezing at a higher rate which forms ice over there as well. We have informed the same to Mr. Pandit over call and he suggested to adjust the temperature. We did the same as per his advice but it didn’t help us to sort the issue. Like eggs been put got broken, liquid foods turning to chilled ice. Further informing to Mr. Pandit, he told to check for another couple of days and to inform him the status.
This is our earnest request to Samsung if you could arrange your in-house technician with depth knowledge on refrigerator who can able to bring back the refrigerator in steady condition as before. We have to already struggle a lot to get a technician visit at our place which we have already intimated you time to time. Further on, we have also paid whenever we have asked for any charges.
Keeping everything aside, we really want a proper technician who could fix the issue. It’s really turning to be a worst experience for us that in spite of spending money, the underlying issue is not getting rectified. This is clearly understood that this franchise are simply taking chances on the refrigerator without being able to identify the exact issue. Hence, this is an earnest request if you could arrange for a proper refrigerator specialist technician please.