[Resolved]  Samsung India — samsung smart tv not getting repaired

Address:

Lucknow, Uttar Pradesh, 226010

Hello,

Samsung is cheating me since last couple of months by killing my time and energy in useless talks and not replacing the defected part of my led tv
I had left with no other option but to get the help of consumer forum.
My complaint reference no.[protected], where i am connected with rohit majumdar whose job is to misguide customer and force them to settle with whatever he wish.

I have bought samsung smart tv with below details
Model no. Ua46d7000lrmxl & serial no.20003zeb900521b

My tv has suddenly stopped working and after complaining for several months i landed up with solution that the tv cannot be repaired as company doesn't have the part been manufactured now so there is only one option of getting refund of tv which is just 10% of the total value. When i asked how the depreciation % has been calculated there was stupid answer that it is confidential and cannot be disclosed. I don't want refund of tv as the amount is good for nothing i cannot even buy remote control of my tv in this nominal amount given to me. My tv should be repaired as i cannot afford now to buy such expensive tv again which has such a short life.

If you can give better solution it will be good for both o[censored]s, else i will have to move further in legal actions soon against samsung and rohit majumdar as any day i will be given better option then what is given to me right now by the court of law.

I am requesting again to look into the matter and let me know what really samsung can do for their customers apart from cheating and being rude to them.

[protected]@rediffmail.com