[Resolved]  Samsung India — samsung soundbar

Address:

Chennai, Tamil Nadu, 603204

I got a Samsung 2.1 soundbar from Flipkart today. Flipkart website clearly says that the installation and demo is free of cost. I got a call from service center and they said i need to pay Rs 500 + tax for installation which I refused and then they cancelled my request.

I then contacted Samsung customer care and they told me that it is free of cost and they would create another request (Request# [protected]). I received a call from service center and they again said that I need to pay to 500 + tax (?)

I then contacted customer care again to sort this out. I received a wall mount (two clamp and screws) along with my soundbar. But the customer care person kept saying that Samsung does not send anything like that. I spoke to him for 25 mins and he kept saying the same.

Finally I requested him to connect to his supervisor (Mr. Premraj), I was connected after 5 minute wait. The supervisor on hearing my concern, blindly said contact flipkart as Samsung does not send clamp and screws for installation. What kind of service is this? I had to explain him that it came in a sealed box and flipkart cannot just put this in a sealed box. Finally, he said Samsung does not provide installation for this product.

Why does flipkart website says installation and demo is free? Why does the first customer care person say it is free? Why do the other two kept saying Samsung does not send screws and clamps for installation? Do they not know about the product they support? I wasted 2 hours in doing all this without a proper resolution.

What do I do here? Please assist. I expected a better service from Samsung. Really really frustrating.

Note - I have attached a screenshot of the Flipkart verbiage related to installation along with this message.