[Resolved] Samsung India — Samsung staff deleted v. v. important photos and files from my tablet

markmathew

from Chennai, Tamil Nadu

Address:

600041

14-march-217
Chennai
No 24, near van heusen showroom & opposite kalyani hospital, rajasekaran street dr radhakrishnan salai, mylapore, chennai 600004
Tel:
+[protected]
Head office
2nd, 3rd & 4th floor, tower c, vipul tech square, old golf road, gurgaon, sector-43, gurgaon 122002
Tel:+[protected], +[protected], +[protected]
Complaint letter to samsung customer care
Details of my samsung tab :samsung tablet, model sm-t3110, imei nbr: [protected].
Dop:[protected]

Bill no. [protected], invoice no.[protected]
Further to your sms with reference number [protected], pls note that the matter is not closed yet.
Further to my query, why is there no response from samsung.
Myan dutt and chethna chauan are dumb founded.
I have told you that there are many frauds from samsung continuously watching my mail and movements.

Some samsung frauds are constantly watching my complaints and even my email, that he gave me my password which i entered wrong deliberately.

My money of rs.19000/- was stolen by one fraud from ghaziabad whose phone is switched. Another fraud had the guts to call again two days after the money was stolen.
The call came from +[protected]. He said he is from samsung service center. How is it possible that he called with all the details which were given only to samsung customer care. If he has all the details, then he is definitely samsung staff. We have lodged a complaint with the commissioner of police cyber crime regarding this issue. Samsung will be scrutinized. I told mayan that you people are involved by passing on the details and phone numbers.. The police commissioner’s case is not over yet. Some one has to pay back the stolen money. It could be samsung too.
Please try to understand the importance of these deleted photos/pictures and also the importance of this complaint.
Please respond to this and ensure such kind of incompetent staff are not employed.
Mark mathew e nirmala mark (Owner of the mentioned tablet)
Mob: +91 [protected], +91 [protected]

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May 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2017

Samsung India Customer Care's response Dear Ms. Nirmala,

Greetings!

This is regarding the concern you have raised For your Samsung tablet SM-T3110MKAINU bearing S/N: RF2DC10WKKT.

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

As per our telephonic conversation you have confirmed that 19000/- of amount has been deducted from your account as you got a call from some number that is switched off now, to get the Data backup.

We informed you that the job sheet copy which we provide to customer at the time of submission wherein clearly mentioned that customer should ensure proper backup of all the data stored on the handset as Samsung is not liable for any data loss.

We are very sad to hear that amount of Rs19000/- got deducted from your amount but this is not Samsung fault as we don’t call customers to get the data which got deleted. That was the proxy call and the no. from which you got the call is also switched off.

In conclusion, based on our discussion we will not be able to cater your request for refund of the deducted amount.

Best Regards
Samsung India Electronics Pvt Ltd

Mar 15, 2017

Updated by markmathew I do not accept your rubbish response. It does not make any sense for samsung fraud to respond in a stereo typed manner