[Resolved]  Samsung India — Samsung tablet, model sm-t3110, imei nbr: [protected]. dop:[protected]

Address:

600041

Bill No. [protected], Invoice No.[protected]

I had given the above tablet to TVS Electronic service centre [protected], Vellachery, Chennai on 13.02.2017 for battery complaint. Service girl Arul Selvi attended to my complaint .I had told her that the battery was being discharged very fast and was taking a long time to charge up. I told her the battery needs replacement.
She was meddling with my tab for some time before I enquired as to what she was doing. She replied saying that she is transferring all the data and photos to the SD card. She did this without my permission. She told me that software will be updated and I will lose all the data. Had she told me prior the transfer, I would have given her my external hard disk to put all the data and photos there. I was told it will take one day to do this job. So the next day, when I went to collect my tab, I could even open email to check if it is working. To my surprise email account could not be opened. The girl in-charge of delivery could not do this, so she called another girl, who meddled with tab. Finally when the email account could be opened, it was not being opened in the usual manner. I had checked for the photos which seemed to be there. They were all in an disorganized manner.
After I reached home, my wife told me that a lot of photos/pictures were missing and had been deleted. These are all my wife's business pictures which she does for charity purpose. I tried to call the service center several times to the given/stamped phone numbers, but no one answered the calls.
Probably when Arul Selvi was transferring the pictures, the SD card must have got full and she left the remaining photos be there either intentionally or she must have deleted the remaining pictures.
This shows how negligent and careless she is. I had got calls from Chennai customer care center and told them that I was terribly disappointed. Next day I went and spoke to Balaji, manager of that service center and told him that staff here are totally incompetent. I told him what Selvi had done. She said that she took my permission to transfer which is a deliberate lie. I asked him in case he had kept any back up of my tab photos, I would take them on a hard disk. He said that he would call me and let me know. He never called, but I had to call him the next day. This shows that even the manager is incompetent and has no decency or courtesy as well. He said 'sorry'. But I told him sorry means nothing.
Please try to understand the importance of these deleted photos/pictures and also the importance of this complaint.

Please respond to this and ensure such kind of incompetent staff are not employed.

Mark Mathew
E Nirmala Mark ( owner of the tablet)
Mob: +91 [protected], +91 [protected]
email: [protected]@hotmail.com & [protected]@yahoo.co.in