Samsung India — samsung tv

dilip koduri

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500049

Hi all, this is my bad experience with samsung tv. I bought led tv 43" inch in 2018 sep month and within one year i got rbg color on the screen which was rectified by their customer representative. Again in jan 2020 another issue came up (Power board failure) and they told me that i need to replace which cost me 4300/-. For your update, within 1.5 years i got two complaints on the product and customer care doesn't seem to be helpful. Their careless answer shows the value they pay to customer. Please think twice before buying samsung product. I paid close to 50k for this product and i am a victim of their poor quality tv manufacturing.

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Samsung India customer support has been notified about the posted complaint.

Jan 06, 2020

Updated by dilip koduri Customer Care team, I will wait for your response till tomorrow. If I haven't received a call or an update, I need to think on next steps. I bought a product from your company "Samsung" and its your responsibility to build trust in us.

Verified Support

Jan 08, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jan 09, 2020

Updated by dilip koduri Please find my details below,

Mobile number: [protected]
Email ID: [protected]@gmail.com
Reference ID: [protected]