[Resolved] Samsung India — service center not refund my payment

Kapil Gohel

from Ahmedabad, Gujarat

Address:

Junagadh, Gujarat, 362268

Hello,
I register a complaint from last 3 month and they told me you need to replace the pcb circuit i pay for that 10k and still they are not capable to repair my ac. The engineer told me again pcb come from company faulty so we need to replace again. After few days he came with new pcb and still the same problem after 2 months samsung company took a decision. Return to take ac unit and they are refunding my payment for ac unit.

So here my complaint about is 10k which i already pay samsung service center for pcb.
When i call to service center they told me to fight with samsung company. This is not my fault. And samsung company not giving me the proper answer.

Where i have to go for my 10k can you help me out?

Regards...
Kapil gohel
Email: [protected]@gmail.com
Complaint no: [protected]
Case id: [protected]

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Oct 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 27, 2017

Updated by Kapil Gohel Samsung India's Customer Care
Of Samsung India Electronics Pvt Ltd

Why do not you refund my payment for the last 3 months?
When I call after your customer care I got the same answer your case is in the process. They only answer I hear from your customer care since last 3 months.
What have you been doing since last 3 months?
Can you answer me?

And when you refund my 10K?
Which your service canter stuck my payment?

Regards ...
Kapil Gohel
Email: [protected]@gmail.com
No complaint: [protected]
Case ID: [protected]

Oct 03, 2017

Updated by Kapil Gohel Samsung India Customer Care's,

Now please don't make fool customers and let me know when I get back my payment? It almost has done 3 months and 15 days regarding my complaint.

Regards...
Kapil gohel
Email: [protected]@gmail.com
Complaint no: [protected]
Case id: [protected]

Oct 04, 2017

Updated by Kapil Gohel Finally, they are not responding.
I am going to case file GRAHAK SURAKSHA COURT against you and your company.

Regards...
Kapil gohel
Email: [protected]@gmail.com
Complaint no: [protected]
Case id: [protected]