[Resolved]  Samsung India — service not provided by samsung service centre at jessore road, kolkata

Address:

Kolkata, West Bengal, 700089

Dear sir / madam,

This is in regards to a samsung micro oven which was not functioning.
The complaint was made in july 2018 by senior citizen mr. Chittaranjan das residence of lake town regarding the issue to one of the samsung service center based @ jessore road near bangur avenue.

One of the technician himadri had come and checked the micro oven and had informed us that he will submit a report to the service center and we still have 3 months of warranty period before it gets expired.
After some days some one contacted us from the service center and informed us that we keep a cancelled cheque and a photocopy of an id ready which they had collected. They had also informed us that the company has assessed the valuation and have confirmed a reimbursement amount of 10% of the original price. We had agreed to the same.

We've followed up with the service center several times and they've informed us that it is being taken care but with no result till date. We have called up today 21st september 2018 again and they have informed us that it is too late and the warranty date has expired and nothing can be done.
On informing that this is poor customer service and harassment, they did not even bother to behave properly or courteously. When we informed them that we're going to lodge a complaint they told us to go ahead with our complaint and they won't take any further steps. The employee who spoke was rahul ghosh and he mentioned about his manager saif rahman who did not acknowledge the call.
This has really brought a bad reputation to samsung company and i would personally discourage people to buy products of samsung including me.

Please revert and take necessary steps before i post this incident on social media regarding samsung services.

Regards,
Alipi das (Daughter of chittaranjan das)