[Resolved]  Samsung India — side by side refrigerator

Address:

403802

I had heard about the Samsung Side by Side and found the features to be
interesting and as such purchased the same from Talaulikar Electricals,
Margao, Goa vide Invoice no. SC2087 dated 08/02/2014.

Model: RS21HSTPN1

Sr.no: V00143ADC00603H
As such I started using the refrigerator, to my astonishment on the 5th
of December 2017, the refrigerator stopped cooling. Utterly shocked
about the same I lodged a complaint with the customer care number of
SAMSUNG, however the problem I was facing could not be rectified over
the call. A Technician was subsequently sent and gas charging was done
for which I was charged. The refrigerator was advised to be switched on
after a couple of hours and it began working perfectly. However a week
later the problem reoccurred. The whole process was repeated. After
about another 15 days the same thing occurred. The technician this time
changed a part and the refrigerator worked for about month.
Finally I was told that the refrigerator will be picked up and taken to
the workshop. After waiting for more than 15 days and umpteen calls a
technician was sent to my residence. He said the refrigerator will not
be taken to the service centre and he will pump nitrogen gas and check
for leakages. After the whole process he said that the cooling coils
have developed a leakage and the same WILL NOT be repaired by Samsung
and the same will have to be repaired by me from a local/Third party
service centre or what Samsung can offer me is a rebate of a paltry
sum of Rs. 6000/- . Imagine my frustration I was left with a
refrigerator that worked a few days for almost 3 months and then being
told to scrap it after spending close to a lakh buying it.
As you can imagine, my patience is running thin and this absolutely
unprofessional conduct and services provided by the company has left me
with the worst opinion of the company. I am repenting having invested
in the Samsung refrigerator.

It is one thing to boast about producing an amazing refrigerator that
provides you with ample features, but how am I supposed to enjoy the
said features if I do not have a working refrigerator!

The service you provide is despicable to say the least. Your service
should be kept up to the level of your refrigerator, if you market the
refrigerator to be as good as it is alleged to be. I am absolutely
disappointed by the nonchalant attitude of the service centre by not
offering any solution to the problem.

As I am sure you are aware that a refrigerator is a very essential facet
of life and for my family having a toddler it is one of the most
important tools. I disposed off my old LG refrigerator as I expected to
use the refrigerator without any hiccups. It has been more than 3 months
and I do not have a functional refrigerator and I have been left
handicapped without it.
After you have admitted that the refrigerator is not working and it is
need of repairs, you ought to have immediately repaired my damaged
refrigerator.

The customer care too is totally unhelpful when it comes to sorting out
problems but excellent at giving job nos. every time I called which left
me with a zillion numbers in this ordeal.

First of all it is unbelievable that the refrigerator itself stopped
working in less than 4 years and after being co-operative and having
patiently waited for the same, the refrigerator is still in damaged
condition, not fit for daily use.

I had hyped up the Samsung Refrigerator to all my friends. Now all I can
talk about is the notoriety of the company and the terrible service it
provides. I will definitely warn anybody against buying the refrigerator
or for that matter anything from Samsung in the future.

Sincerely,

Sean Karl Teles