[Resolved] Samsung India — side view is blur in samsung 43 inch, 4k uhd 108 cms model # 43mu6100

Kavitha hk

from Bantval, Karnataka

Address:

Bangalore, Karnataka, 560015

Reference to samsung india complaint status update [id: 1836024]
Samsung service person came checked the tv and confirmed there is blur appearance from the side direction and he called his managers they check with the product & came back stating blurriness is the feature of this product & not the problem. How can blurriness be the feature in any product and it's stating it's not having 170 degree view, how will we get to know there is some thing like this in the led tvs, but nothing is mentioned in the manual about it. Either cusomer care or samsung exclusive showroom jalahallicross person are not accept the complain they are just coming back stating it's a feature and even after the proof they are not ready to replace with other product or refund. They are saying to sit & watch the tv only from front, about they can except that. I purchased from samsung exclusive showroom paying 61k plus after paytm dicount of 6k, thinking it will be a good product, but later i realised that it has the problem in the side view looks blur in this model as you go to right or left side. How can a blurriness be part of feature and why should they produce such product & realize to market. Samsung being such big co. Who would have done lot of r&d to bring the product to the market, why they have gone wrong in it. How they can expect every one to sit in the front & watch the tv which has good picture quality only from front & bad which is blur from the sides & if it's an old movie which will less resolution will looks blur & can't see the pictures clearly. It's completely a disappointed product. The customer will be innocent or will have nill knowledge about the product they go thinking with uhd & paying so much they will be given a better product. I strongly recommend indian consumer complaints depth. To review this product & please stop this product manufacturing & selling them in the market. I am regretting after buying this product & i don't wont other customer to feel the same or disappointed after buying this product. Please take necessary action as soon as possible before other customer face the same issue or get cheated.

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Feb 23, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jan 19, 2018

Updated by Kavitha hk We checked with the service people they are saying we need to check with dealer. Which is Samsung exclusive Showroom in Jalahallicross. Name - Samsung smart plaza. #54, of chokkasandra building no. 628, Ground floor, NR complex, Chokkasandra Village, T. Dasarahalli, Peenya, Bengaluru-560057. As they are the one who had not guided about the product. The sales men never disclosed this problem of blurriness from side view we asked many times stating we have a small hall how is the visibility, he told it will be good. He never gave any comparison of this model with other models which has better from sides. After two weeks I informed the blurriness problem from the side to the salesmen, he told no Madam there is no problem with it and it is good. I showed even in the Showroom, but he just didn't tell anything just try to send me from the Showroom. When I spoke with the manager he is telling there is no such problem and not ready to replace or exchange or refund. Telling he could have done if it was within seven days. I don't want this product. I need to be refunded.
We go to exclusive Showroom to get better information about the product but they never revealed any disadvantages of this product. First and foremost they only will not know information about being in sales. The sales man told me he never knew and telling me how the Samsung can produce such a product. Pls take some steps on this. Thanks

Verified Support

Jan 20, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jan 25, 2018

Updated by Kavitha hk Reference to samsung india complaint status update [id: 1836024
They had sent last time service engineer and not any Sr. Person as the conversation what was spoken from customer care. He came again he took all the videos and said there is blurriness and told let his manager come and visit to see the actual. But didn't turned up, yesterday Kamesh or Kamalesh chief services engineer spoke to me from Chennai head office and stated that's how all the Led TV's are from the side directions. So, as per the last service managers review he told its the feature present only in this model which is 43Mu6100 4k uhd of 43 inch. But this chief engineer is concluding that all led as this feature and again he is stressing the word that is not a problem and he can't do anything about it. I told I am not interested with such kind of product and you people are forcing me to have that product which is not good. So they can't do anything. All are playing a very big game of giving excuses even though after agreeing on the issue. Please look at this case and take some serious actions on them, they are just cheating people, wasting our precious times and making us to under go lot of stress and taking our peace of mind. They are not ready to send their finds in mail conversation and when I asked them they are stating we can't send what ever we spoke, we can only send there is no problem in the TV. Pls find the images which was sent to Chennai head office.