[Resolved] Samsung India — smartphone galaxy c7 pro | |||||
I purchased mobile (Model no sm-c701fzddins) from amazon.in on 14.05.2017. On 22.10.2017, my phone became dead. Took to samsung service centre - [protected]- sanchar electronics pvt ltd, ultadanga, kolkata-700054 on 23.10.2017 (Bill no. [protected]), who informed after few hours that mobile had "liquid logged" and thus not covered under warranty and repair cost would be rs 18000/-. This problem as explained by service engineer was not due to customer fault but product failure. I demanded free service but was denied as per samsung rules. Please help Was this information helpful? | |||||
Nov 26, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 25, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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