[Resolved] Samsung India — split ac | |||
Got my split ac relocated via samsung representative in aug18, didnt check the functionality at that point of time. Now in summers, when we switched on the ac, it didnt work. So launched a complaint in may18 with samsung and it took alomost 45 days to solve the problem. The service guy worked hard to identify that due to wrong cable connections done by the person who relocated the ac, the communication port of the outside unit has blown away. This calls for change in the complete master board of the outer unit which is costing me rs7500. Am not ready to pay such a huge price for samsung mistake. The new pcv board is already fitted into the ac. Either u take the old board and replace the communication chip or give me free of cost board to compensate the bad time i had to go through this summer due to samsung mistake Was this information helpful? | |||
Jul 13, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 11, 2018 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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