[Resolved] Samsung India — theft my mobile phone

YogeshRita

from Delhi, Delhi

Address:

New Delhi, Delhi, 110045

My name vishal vodafone no -[protected] samsung code number mo[protected] galaxy-j7 pro j7dg gold (Amount-20900) imeino-[protected]
Missing date[protected] time-8 to 9 pm
Colour mobile –golden

My persantal data and my important dada
Janakpuri bus stand
Oder contact no-[protected]
Add-b-5, sita puri part-2 new delhi-110045

Vkils vuqjks/k gs esjk eksckbzy qksu tyn ls tyn dksf”k”k djs esjk eksckbzy qksu feytk, vksj mles esjk dke dk mkvk feytk,

Esa tud iwjh fkkus esa x;k ij ogka mugksaus iwnk dh eksckbzy qksu dk fcy gs rks rhkh esa vkidh f”kdk;r ntz d:xk\

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Nov 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2017

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)