Samsung India — Tv 4kuhd ua65f9000 complaint # [protected]

Address:

560076

I purchased 4K UHD TV Model No: UA65F9000 from Croma, Jayanagar, Bangalore, when this model was newly launched under invoice No. SLF02A[protected] on 04/11/2013. After purchasing I had so many technical problems for this TV related to Applications and power (Shutting down occasionally). Even though the defect was rectified it was repeated many times and Samsung managed to push this till it has crossed the warranty period. The reference No: [protected] Recently, the same problem developed when the TV is switched ON as and when the Smart TV display comes TV shuts down and tries come ON again and the repeats without TV coming ON. This defect is of intermittent nature This defect was repeating ever since this TV was purchased. I have record of number of phone calls made to service centre on this regard during the warranty period. Since the defect is of intermittent nature it appears once in a way. Currently TV is working well but the defect will reappear after couple of months. This has helped Samsung service centre to manage to push this defect out of warranty period. Samsung was cheating me all the while without properly fixing the similar problem which was experienced during the warranty period. I hereby request you to instruct the concern team to carry out a proper trouble shooting and permanently fix the defect Free Of Cost at the earliest as the defect is continuing as intermittent ever since it was purchased and also considering the high investment done on the Samsung High-end TV immediately it was launched in India in spite of having other similar options available in SONY and LG brands. All efforts were made to resolve this issue by contacting Samsung customer care and many emails to CEO office. The issue has not been resolved yet and there is no response from any one till date.