[Resolved]  Samsung India — tv demo and installation

Address:

Wadachi Wadi Road, Undri, Pune, Maharashtra, 411060

I bought a new samsung uhd ru7100 smarttv from vijay sales, fatima nagar, pune on 06/10/2019, the delivery representative told me while delivering that a technician will visit by 07/10/2019 for demo and installation, however no technician came, called the samsung customer care on 07/10/2019, the agent said that they will take the request now and send a technician by 08/10/2019 or maximum delay will be by 09/10/2019, gave my name, address, phone number alternate and primary, sr no. : [protected], reference no.: [protected], a technician was assigned for the installation: name: rajiv contact number: [protected], called the technician he said he only works at a specific pincode and my pincode is not under his serviceable area, so called back the samsung customer service gave the details to the agent they canceled the old service request and build up a new sr. No. : [protected], and was promised that a technician will visit for sure by 9/10/2019 before 8pm, asked for the technician number the agent ignored and said that will be sent by sms text, waited whole day, no technician number was shared no call came through called back the samsung customer service gave the details of the issue, asked for the technicians number, gave the following numbers: [protected]/[protected], called on the 1st number no one receiving the call tried multiple times still no luck, rang the second number and it was wrong number as it was someone from tamil nadu and now at 5pm of 9/10/2019 when i called the samsung customer service, the agent said that no technician was assigned on today's date, a technician will get assigned tomorrow that is 10/10/2019 asked for the reason they said no technician was available in your area nothing more, pathetic after sales service and pathetic customer support, aaked for the technicians number again the agent said that cannot provide any information as it will be updated tomorrow and a sms will be sent to me for the same, ridiculous, explained the whole thing still didn't shared the technicians number. Really frustrating, pathetic service by samsung feels like a 3rd class company like any chinese or non registered brand will do, please take an action on this issue.