[Resolved]  Samsung India — tv display issue

Jan 23, 2018

Updated by AmolJagtap Dear Team,
Today I received call from Shanu Malhotra[protected] and without understanding she disconnected phone call & closed the complaint which sent to CEO's office.

what is going on ? How we trust on this Samsung branded company any Product where these type of peoples as Senior Executive, Customer Experience. they did not care about end user who buy this brand of Samsung products.

All above mention senior Executives are even not provide the escalation matrix then how upper management get the real scenario then we did not buy any Samsung Product in future this is dam sure.

and issue is that out of 6 peoples only two ladies contact me for issue & without understand closed the complaints, and main concern is that I am never told them to go agents your company policy. but what is company Policy if Physical damage did by end user or customer then I am agree with them but here case is that
mention physical damage happens due to faulty display we get from day one & explain them for same.
In short how I accept & pay 20 k for the TV price 34 k, if this mention damage not does from us as customer even provide the photo snap still they reply & closed complaints.also because of this type of third class service i am get & increase the days without solution. or given 20K chargeable cost is never ever acceptable for me.where we are not in fault.

I am really very disappointed from the service i get from Samsung Brand company where I was buy two TV's one is 32" & another is 42" . if you want kindly refer Invoice no for same (SLA[protected] & SLA[protected]. also i have attached the files FYI.

@Indian Consumer Team,

Request you to give me justice for mention issue raised by me. if I am wrong kindly correct me, why i am sure because Santosh, Sadashiv & Senior Executives told me that this spot should be increase day by day due to that I know in month of oct 2017 installed TV have issue occur automatically within 3 months because of faulty part of display i get and from Dec to till date their service team wasted time on my complaints (28th Dec 2017 to till date almost one months I am struggling a lot for same)
I have hope from you Indian consumer team member to get justice from you, any how you will help one Indian middle class person who do the handwork & earn money.

(Note: If these Senior Executives mention physical damage happens from my side but reality is this particular pic have an issue from day one due that My request to Samsung should be replace faulty display panel asap under warranty & without wasting you're valuable time.)

Thanks in advance for your valuable support.

Jan 30, 2018

Updated by AmolJagtap Hello Samsung Team,

My TV display issue is still not resolve . already provided details for same so kindly check previous closer request by Samsung team.

Thanks