[Resolved]  Samsung India — Two mobiles taken - A7 ,J5, both having display problem within 6 months

Address:	New Delhi, Delhi, 110005
Website:	www.samsung.com/in/support

Sir / Madam
I Sarika jain R/o 6 A/ 24 2nd floor, W.E.A., pusa road, karol bagh New Delhi -110005 ( mob no - [protected], [protected], [protected], Email : [protected]@gmail.com ) have purchased two mobile of samsung . first J5 on[protected] for Rs. 13000, and second A7(2015) on[protected] for Rs. 19900/-.

Both have one year warranty.

Both mobile are having display problem in a gap of one day .

For A7- screen start changing its colour from one corner and within two days almost covered 80 % of screen with black colour, all touch screen and functions are working properly, and there is no damage or brake in the mobile .

For J-5, hal[censored]pper screen was working, and lower is changing its colour and touch not working for lower portion, and now screen turning black .
We have put complaint to samsung authorized dealer in Naraina, Delhi, and Ashok Vihar Delhi vide

complaint no (job sheet no)

For A7- [protected] dt[protected]
For J5 - [protected] dt[protected]

They deny to repair the mobiles under warranty, saying display damage not covered, and asking Rs. 7500/- for A7 and Rs. 3500/- for J-5, and registered the complaint as out of warranty.

I, personally talked to Samsung customer support vide reference no [protected] dt[protected] at 7.35pm, and they also deny to repair under warranty .

Not understanding, how is it possible to have the same fault in both the mobiles .

Its not that we are having only one mobile, we have other handset also, which we are using for more than 3-4 years like iphone, LAVA, LG Nexus, Samsung corby, J2 + other models, none mobile have such kind of sensitivity problem in such a short span.

Either the product we have taken is faulty, or Samsung has lowered down its product quality .

so I request either, repair my both mobiles under warranty, without cost, or replace my both handset with the new one.

Being a genuine customer, I request you to support, else I have to take some serious step against it .

Sarika jain
R/O- 6 A/ 24 2nd floor, W.E.A.,
pusa road, karol bagh
New Delhi -110005
mob no - [protected], [protected], [protected]
Email : [protected]@gmail.com