[Resolved] Samsung India — washing machine

Rakesh Gavvala

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500003

Invoice # 1225/17g/s-3311, ww65m224kox/tl. Worst service. Puchased a month ago. Requested for refund. Processed for replacement. My clothes are lying there for a month. Still waiting for replacement. Contacted bajaj electronics refer to service center. Service center refer to company. Complaint # [protected]. Panel board & rubber failure. Brand new.

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Nov 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 26, 2017

Updated by Rakesh Gavvala Replacement process takes 28 business days. Wow I don't know how to post call recording. Service centre person said 3 days. Customer care states 28 days. Don't we have godown in Hyderabad to process a replacement. y the product should come from Delhi. If that the case do sales in Delhi only where u have a company setup. Y to fool customers. When purchasing product none of the showroom will discuss about the repair/replacement/refund process. While purchasing they say it's a good product. I think Samsung washing will be built from scratch. That's y it takes 28 days. Stupid policy. If this issue has happened to any other officials in Samsung or any VIPs. Do they treat in same way?

Verified Support

Oct 27, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 27, 2017

Updated by Rakesh Gavvala Replacement was supposed to deliver today. Got a CALL TOday morning at 11am from transport. Till now delivery was not processed. When I called transport guy he is so leisure and least bortherd about customer emergency. He says I vll delivery it while I'm going to home. What kind of service is Samsung providing to customes on emergency basis.called the Service Centre people they are least bortherd, they don't even know where the vehicle is headed to. If Samsung does not want to process replacement, give me my refund back. I don't want this kind of a ### Service

Oct 27, 2017

Updated by Rakesh Gavvala [protected], this is the contact number of Driver. I'm [protected]@ home since morning and he is busy somewhere else. What a stupid driver, no one understands the point emergency. Samsung PPL are not the one nor the driver is facing the problem here. I'm the one and my family sitting here with out proper clothes since a month.