[Resolved]  Samsung India — washing machine

Address:	Thane, Maharashtra, 401105
Website:	Samsung india

We have bought certain electronic items including samsung washing machine from snehanjali electronics and trading pvt ltd (Shop no 1, next to grand hotel, near golden nest circle, bhyander east, 401105) store on 29th may 2018. Bill no. Bhyt/395/2018b.
On 30th may 2018 evening delivery guys delivered washing machine. For our surprise delivery boys unpacked the washing machine against the normal practice of opening of the same by service engineer. Further upon checking the machine we have noticed that there are scratches at the top of the machine which was communicated to the store immediately on phone ([protected]) and shared photos of the same on watsapp. Mr. Amit informed that since mr. Jp singh (Sales manager) is not in store he shall be discussing the same on the very next day and shall arrange for replacement.
On 31st may 2018 morning we started following up with the store including mr. Jp singh and they have assured us that they shall be sending representative to check the defect and accordingly shall be arranging for replacement.
Late evening on 31st may 2018 their representative visited and confirm that there are scratches on the body of the washing machine. He further informed that he shall be intimating the same to the store manager and he shall be arranging for replacement.
However inspite of numerous followup dealer is not cooperating and now they are saying that they have delivered packed machine and i need to contact samsung for giving them direction for replacement.
I have taken up the matter with the samsung customer care (Complain no. [protected]). Samsung send it's engineer to verify our claim and to our surprise samsung engineer not only confirmed our claim but also informed us that rat mat which comes with the machine biscof some other model.
However till date i am following with both dealer as well as samsung.
I request samsung to take up the matter with the dealer and arrange for replacement vof the machine as the dealer is claiming that samsung distributor must have delivered defective machine and they can replace only after instruction from samsung area sales manager.

Regards
Indraprakash
[protected]