[Resolved]  Samsung India — washing machine installation

Address:

Chennai, Tamil Nadu, 600017

We purchased washing on 10th nov from vivek privet limited, manapakkam, chennai -600125..

Our so number: soj16_00550365 and dc number psv16_00095214

We havnt received anybody from the company to install the washing machine yet. When i try to follow call centre have just one answer. Technician will come before 8 pm. From last 2 days. Here why can’t they give time range? Why we have to wait morning to evening? I was trying to explain all the call centre people why have to wait from morning to evening. To which the answer was madam they will call you and then come. To which my arugement was what if i go half an hour away from my place and the technician calls and tell me i will be there in next 5 mins to which they had vague argument saying : no no technician will call you well before. To which i asked how much we’ll before. Again they didn’t have any answer. Right now the technician called me and said i am coming at your place in 5 to 10 mins... Which exactly the scenario l tired explaining to customers care and it already half and hour and technician havnt arrived yet.

Why can’t it be organised???
Why do you treat your customer like this??