[Resolved]  Samsung India — washing machine service which is in warranty

Address:

GADEER NAGAR SANDHU, 521001

Dear sir/madam,

1. I have raised request to repair my washing machine on 13th jun 2019, which is still in warranty.

Customer reference #: [protected]
Complaint number #: [protected]

A service engineer visited, removed few parts made it more worst and left, stating "i am going to get few parts and will come back and fix the parts. But he never returned till date".

Service engineer name: saleem
Service engineer contact #: [protected]

And the service center guys have closed my ticket with following status:
Model code requested date tracking no repair status reason
Wt725qpndmpxtl 13/06/2019 [protected] your repair has been successful na

2. I have seen this, and called customer support and raised another request on 1st jul 2019.

Customer reference #: [protected]
Complaint number #: [protected]

This time no service engineer have visited and ticket got closed as below
Model code requested date tracking no repair status reason
Wt725qpndmpxtl 01/07/2019 [protected] cancelled by asc your service request has been cancelled as no defect found in the product.

Service engineer name: saleem
Service engineer contact #: [protected]

3. I have checked the above status and have raised another request on 13th jul 2019.
Model code requested date tracking no repair status reason
Wt725qpndmpxtl 19/07/2019 [protected] your service request is in progress. We appreciate your patience. Your service request is in progress. We appreciate your patience.

Now we are trying this service engineer number, he is not picking our calls.

Service engineer name: saleem
Service engineer contact #: [protected]

Can you please help us in this regard? Thank you so much for your help in advance.

Regards,
Hussain mirza
[protected]
[protected]@gmail.com