[Resolved] Samsung India — washing machine (wa65k4000ha/tl) | |||
I have bought this model from pai international, j p nagar branch on 25 oct 2016, sales psi was explaining the other brands and offers as well, but i had selected your brand because quality of product, durability and value for money. Since last 3 days, w/m door is not closing properly. We are un-able to do routine work as product not performing and it through with msg like door open. I have called call centre and registered the complaint [protected], engineer visited to my place and had an inspection of the product. He said, same issue reported at other places as well and they need to take internal approval to consider the replacement. He also said, it is a manufacture defect and i will submit the report to back office and they will get back to me on the replacement. Today i have received a call back from back end and informed me to pay 4k for replacing the parts. I am wondering, 1. Why should i pay when product is having 3 years of warranty? 2. Product design and feature was purely taken a ownership by samsung and now why asking money from customer for manufacturing defect? Was this information helpful? | |||
May 16, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 03, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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