[Resolved]  Samsung India — worst experience with your product samsung tab -a

Address:	500032
Website:	www.samsung.com

Hi team,

I’m customer for samsung from before the smart-phone era. I’ve use all my gadget’s that belongs to samsung mostly, but now i’m facing a serious issue with my tab-a which was bought by me on feb2016.

The moment i landed out of warranty, my screen got automatically down and i took it to the near-by samsung authorized store, where they even can’t sort the issue and finally said me to change the screen and that costs me like 5600/-.

I’m pretty sure that the issue is just because of some manufacturing problem of the device because i gifted that tab to my dad where he don’t use it much like 5 to 10 minutes max usage per day and he did protected the tab with good flip leather case and a tempered glass as well and here i totally agree that sometimes some issues happens with us but here nothing happened and we took to the nearby store where they even couldn’t able to sort the issue.

Finally, i ordered for the screen replacement. Now exactly after three months o[censored]sage again i faced the same issue and i was totally into frustration and rushed to the store asking why the device went into down state. They took 5 days and finally said me like motherboard is dead and you need to replace the motherboard and that it charges me 8500/- around.

Now, i just wanted to ask you like “ is this the way, how you are manufacturing your devices now a days..?? I’m pretty good with all the products that i have used till now but now i’m seriously facing this issue with no problem from my side. I hope you got what i was actually want to say u.. Please look into this issue and help me with a resolution.

I have good respect and trust towards your organization and your products. I hope you would really look into this help me with the best possible solution.

Device name :- samsung tab-a (Sm-t355y)
Imei number :- 351558/07/085634/1
S/n:- rz2h200gmsb

1st time screen replacement date :- 23 june 2017
Amount that was charged for screen replacement:- 5600 /-

2nd time service center visit date (Motherboard got effected) :
25 september, 2017.

My contact details:-

Name :- prashanth jinnuri.
Email:- [protected]@gmail.com
Contact no:- +91 - [protected]