[Resolved] Samsung India — Worst samsung product and worst customer service | |||||
Dear sir/madam.. My registered email is [protected]@gmail.com With your reference i already send mail on 13th april regarding problems in my mobile. But samsung officer told to visit service centre, for my convenience, i visited service centre on 16th may and told the problems that, Uncomfortable to use the samsung mobile like touch issue. Automatic on and off, heating issue and display problem (Display sometime looks like broken glass) and mobile processing is slow and mobile strucking.. Sometimes at the time of charging for charge 1% it’s took more time. For your convenience am not installed unwanted apps and i not gave my mobile to anyone. Use my mobile safely.. And internal memory is free... But am facing many problems.. In service centre for 2 times they simply reinstalling software and giving to me. I told in service centre that there is some fault in mobile but my problems still now not resolved. Really i feel bad about samsung. Still 1 year is not completed but am feel bad to use my mobile.. Please resolve my problems soon.. Was this information helpful? | |||||
Jun 23, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 22, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
This is in reference to your email dated 08/11/2017 regarding my complaint for Samsung LED TV bearing UA50J5570AUMXL & Serial Number 0A2Y3ZSH200343B. .
Since 50 days I am receiving same reply that your company need to function in conformity to the company policies.
Yesterday I asks simple 3 questions in r/o your company policies ie.
• Samsung count guarantee period from date of purchasing the goods or from date of installation.
• What if delay of installation is due to SAMSUNG parts.
If customer demands to see JOB CARDS then SAMSUNG provide to customer or not, Since Jobcard is vital documents for customer in which he record his satisfaction or dissatisfaction.
Instead of getting simple and plain reply this time also I received same robotic reply. It’s seem in your office instead of human being some robot is sitting and always reply on behalf of customer care representative. Also it was quoted in your email that some telephonic conversation happened on 8.11.2017 after my email, was completely falls, no conversation took place between Samsung and myself on 8.11.17.
I don’t know you ie. Mr.Hong are viewing email or not, but in India if anybody write letter, email or twitt to Hon’ble Prime Minister then he himself reply on his own name, and I hope you don’t consider yourself above Prime Minister of India as far as you wants to do business here.
Second your customer care beliefs that all law abiding, policy lover person are only found in SAMSUNG company and rest of India don’t belief in law and policies.
Third, Being a Law Graduate from one of the premier university of this country, I needn’t learn from Samsung about rule, policies and law of the land .
We Indians are law abiding citizen Myself too, but by ignoring my rights you are trying to impose TALIBANI LAW.
Hence I accept direct reply of my 3 query, also since I am writing to you directly hence I can’t deal with ROBOT which are function with different name in your office, and I held you responsible for any injustice.
Regards
SANJAY DWIVEDI
Mob. [protected]
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd