[Resolved]  Samsung India — Worst service provided by samsung

Address:

Kolkata, West Bengal, 700088

Really feeling sorry to say that this year we are facing lots of problem in terms of service which has impacted our business. This is one major concern for not doing good business with samsung. When we heard that one service manager has joined specially to look after the b2b service, we felt comfortable as we were disturbing you earlier for service issue though you are looking after sales.

But whenever we have contacted your service manager om kumar, we have not received any positive response. Often he does not respond to our phone call as he is very busy with some other job & having geographically large territory. Most important thing is that he doesn’t care about small customer like dbpl. We have to follow up several times for updating any escalated service issue as he has no time for us. Sometimes we get wrong feedback from him about escalated complaints. Maximum cases no technician visit to our retailer for 10-15 days in upcountry area. Sometimes technician asked money against service charge, transportation charge & spare replacement. Due to lack of knowledge some retailers used to pay them though all cases are not coming to our knowledge.
Below pending complaints are for your reference……

Complaint no. [protected]

Outlet name: laskar store
Technician visited but not able to resolve the problem. He asked customer to contact coca-cola directly. Still no action from samsung side as on date. But as per om kumar complaint is closed as retailer is not picking up phone.

Complaint no. [protected]

Outlet name: milan ojha
No one has visited till the date i. E. 17/07/2016. Latest update is refrigerator has lifted by your service partner on 19th july for work shop job but not yet returned. But as per om kumar this complaint is also closed as retailer is not picking up phone.

Complaint no. [protected]

Outlet name: mehnaj store, majherhat, sirakole
Technician has visited asked for compressor replacement on chargeable basis of rs.2500/- & given commitment to visit with compressor & other spares on next day. But no one visited after that since one week.

Requesting you to take necessary action to close the above three complaints urgently. Otherwise we have to go with alternative service solution as we can’t lose our customer.