Samsung — Invalid part charged

Address:

110051

Hi, I am faced really horrable experience with SAMSUNG. I have purchased AC inverter technology on 18th may 2014, Invoice no:SVM-0949. On June 2015, i have started to face issues in AC, some small issue (Cooling issue i have raised multiple times), that will be partially fixed after multiple engineer visit. I real issue i have faced in august/september 2015, My AC outdoor unit has some noise, so i have raised concern on August, after multipe engineer visit that issue not resolved, after 3rd visit engineer suggested there is an issue in your PCB that need to be chaged, and give me the cost of approx 8000/- and he told me after we chaged this part your problem will be removed. I was really upset and fedup, so i have suggested him to change the part and the part has changed after 2 days, when they have changed this part and ran the AC, the problem still exist . I have asked to the engineer why problem is still there, he told me after some days it will resolved automatically. But after 15 days when issue is not resolved, i have again raised a complaint to SAMSUNG and after multiple visit of engineer, they told me the issue was not PCB, i need to changed the EC WALL and AC GAs They also give me estimate of 3100/-. I have raised a complaint in SAMSUNG again asked why my Ac pcb WAS chaged, when actual issue is different. they told me they will investigate and come back to me within 24 hrs. It almost a week, nobody turned back. I am really mentally disturb from 1 month with lots of followup and complaint and not in situation to invest more. My concern is why i have charged for PCB when actual issue was differnt. SO, please help me to resolve the issue, i am really upset and not sure how i will resolve this issue. Regards, Vivek [protected]