Samsung — Issues with newly purchased Samsung Galaxy S6 Edge

Address:

Mumbai City, Maharashtra

Dear Sir, I have been a loyal Samsung Mobile Phone user for the last 17 years. Going forward with my association, i purchased a Galaxy S6 Edge (IMEI - [protected]) from Reliance Digital Thane vide bill no. C#73640000 on 01st August 2015. However to my utter shock within a few days i realised that the phone had some inherent problems as listed below: 1. Excessive heating of the phone while use 2. Excessive drainage of the battery on a continuos basis 3. Unable to connect Laptops to the mobile hotspot 4. Intermittent hanging of the Phone while use Accordingly, I have been following up with your call centre to provide me assistance for resolving the issues for the last few days. Finally one of your executives turned up yesterday mentioning that the handset needs to be taken to the service centre for rectification. Accordingly I have visited your service centre located at Thane (Mangalmurti Enterprises) and have submitted my new handset vide bill no. [protected] today morning. I fail to understand the following: 1. How can a new handset have so many issues unless these are manufacturing defects 2. How can Samsung sell such sub standard handsets considering the Samsung Brand 3. How can Samsung expect its customer to go through such hardships, mental harassment, loss of time & loss of business, etc. In the current circumstances, I requested the officials at the Service Centre to provide me a stand by handset, which they rejected and mentioned that they dis not have any stand by handsets. This was ridiculous. I am without a phone connectivity now & dont know for how many days, thanks to Samsung. My only request to you, is to look into the matter and replace my handset as I did not approximately INR 55, 000 for a sub standard handset. Request you to kindly consider my request positively and await your kind response & resolution. Thanks & Regards, Manish Inamdar