Samsung — LATE REPALCEMENT OF HANDSET

Address:

Dehradun, Uttarakhand

MESSAGE RECEIVED FROM UR DEALER Dear Sir Thanks for communication with us, reference to your earlier communication we donot have issue to replace your old handset immediately with new one but due to non availability of white colour with us (even not available at company depot) it will take time. We have black colour in stock, If you would like to have black colour then we will provide immediately .So request you to kindly confirm. rgds Chirag combines MESSAGE SENT TO UR REPRESENTATIVE On Sat, May 30, 2015 at 6:46 PM, Norway Engineering Co wrote: Mr. Nikunj Verma Samsung Mobile Dear Sir, I have purchased S6 Edge mobile handset on 23/05/2015. The following problems was observed: • Overheating of Handset • Network problem It was handed over to your service center on 28/05/2015. They accepted and found it as a defective piece. For the replacement, your dealer(Tohfa Electronics) is asking me to wait for 10-15 days which do not seems to be reasonable. It is your responsibility to expedite the matter otherwise I will be forced to write a letter to Samsung Korea as well as to Consumer Forum to compensate for the late replacement. Attached the Invoice copy for your reference. REGARDS, APURVA PAREKH NORWAY ENGINEERING CO. A-4, RISHABH COMPLEX M. G. ROAD RAIPUR. ( CG ) - 492 001 Cell No :[protected] /[protected] Ph No. :[protected] / 4030537 Fax No.:[protected] Email ID: [protected]@gmail.com Website: www.norwayindia.com