[Resolved]  Samsung — Microwave installation and demo

Address:

Lucknow

I ordered a microwave of samsung company from ECO (flipkart) and recived the same on 26th of July.

The website of flipkart mentioned that the warranty may be void if the product is installed without the in person assistance of Samsung's agent engineer (F1 info Solutions and services Pvt ltd) and that the engineer will visit within 48 hous of delivery of product in my case this was 4:00 pm on 26 th of July.

I reached out to samsung customer care myself and requested for a installation but wasn't provided one. On calling again I was provided a engineer's number who claimed that he was on leave. Further on calling the customer care again on 28 and 29 of July 2021 sevral times, no proper guidance was provided also the executives each and every time claimed that the service will be provided in next 24 hours.

After repeated calling and requesting no response or service was provided

This is a scam ran by Samsung and it's agent hereby they don't provide the installation to customers and claim the warranty to be void as the demo/ installation was not done by their engineer.