Samsung — Microwave installation-too busy making money non responsive dealer- rude technicians

Address:

East Singhbhum, Jharkhand

Hi,

I bought a Smart Microwave oven on 30th Oct. from Sachdeva Sales, Bistupur, jamshedpur. All goody words and commitment during sales. Now not even ready to listen. Worst dealer come across so far.Abo[censored]ely not customer centric and making people against brand.probably my last purchase for any samsung product.

Installation of microwave not done so far. Continuously chasing then a guy turn up, rude enough to bang tnhe door and go away sqaying' you can get demo from whoever you want'.
Second instance after lot of escallation again - Self projected as Samsung representative- Mr Shahid sent a guy. No knowledge of basic features as difference of Microwave and convection mode.Auto menu etc. Abo[censored]e4 formatlity to close the ticket of the demo as esclated. Abosultely no help and the guy went back.

During purchase i was commited to get a cookery Demo, by Sachdeva sales. Now no hearing and am runining pillar to post to get a proper Demo.

Pathetic service. Big brands with such poor support structure cannot get too far. Customer facing channels and technicians quality should be monitored.

Regards
Neeraj Kumar Singh
Email: singh.[protected]@gmail.com / neerajkumar.[protected]@tatacommunications.com
Mobile:[protected]