Samsung — Mis Selling of Defective Battery

Address:

Bangalore, Karnataka

I have visited your Samsung Galaxy franchise outlet (VENKATESHWARA ENTERPRISES), #2-M-162, 2nd Main Kasturi Nagar on 09.08.2015 as phone was not getting charged.The person at the outlet simply took the battery in his hand and said that your battery needs to be changed as it has become heavy and gave me a new battery.He did not made any effort to check if there could be any other reason as well for instance problem with the charger or connection issue b/w Battery and phone.Since I was not able to digest that as my usage is very less and the battery has a problem on returning back home to my amazement I was able to charge the phone using the laptop and then I realised that the problem was with the charger and not the Battery .Secondly the Battery given to me is defective as it takes 8-10hrs to charge the battery fully which normally happens in 2-3 hrs.Later due to time constraint I again visited the outlet after a week and told them about the concern and asked them to take back the battery to which they were reluctant to do so ...rather blamed me that I only asked them to change the battery .They told me that this is the way they work and will not help and asked to go to police or go legal if we want. To conclude I have been a victim of Misselling/Fraud done by your Franchise outlet along with an attitude which is anti-customer.I feel cheated ...helpless and have lot of anger about it.Kindly look into the matter ASAP Thanks Ritanshu [protected]