Samsung — Misleading Watch3 Redemption Offer by Samsung || Escalation Team Officer Sandeep Misbehaved and Denied to provide the offer

Hello,
My registered Samsung Shop mobile number [protected]
I have purchased Samsung Galaxy Z Fold2 from Amazon on 28th March, and inserted my SIM card on 29th March and setup my device via 4G LTE network. As per terms & conditions I am eligible for the Galaxy Watch3 45mm. I kept calling regarding my activation status since 30th March, but everytime customer care agents kept me waiting for 24 hours, they asked for 24 hours timeframe for escalation. This thing keeps repeating on 30th, 31st March and on 1st Aoril over chat and call agent informed me clearly I no need to worry if I had purchased my device before 31st March I am eligible for the offer as the redemption offer valid till 30th April. Now today 2nd April morning I called over 4-5 times, primary customer agent informed he/she escalated the issue, I would get callback from escalation team. Then around 3.03PM I got call from Mr.Sandeep, he was looking so hurry, he said I am not eligible for the offer straight as I activated the offer over wifi and also on 1st April, he forcefully given misleading information and disconnected my call. Despite of purchasing the phone on 28th March and inserting the SIM on 29th March, all the customer care agents misleading me out and playing with my emotions. This is Samsung? I have choosen Samsung and purchased all over so many devices and appliances to see this scenario today? I am too much disappointed and depressed on this issue. Now they keep closing my service requests, what an example of scam. Most of the customer service officers are misbehaving. Escalated this issue with Samsung CEO Team as well.
Immediately look into this issue and provide valid resolution