Samsung Mobile — i feel cheated | |||
I bought the Galaxy S5 after it was advertised as aa water proof phone. What their Ip67 certification promised was that as long as you don't put your phone in under 1 metre of water or iimmersed for more than 30 minutes you should be fine. My phone got wet in the rain. It wasn't immersed or submerged. I used the pick up and drop service as advertised, another reason I bought the phone. The engineer called me and told me your phone has sustained water damage and its not waterproof it's water resistant which he failed to explain 'it's your fault' and will cost 17000 to repair. This was in the vile parle, Mumbai centre btw. He said because of the water it was out of warranty.I don't understand how if you advertise your product as water proof and everyone buys it because of that you can do this? It's cheating and I want to make sure samsung gets its just dues. On top of everything Ithe one time screen replacement policy is not supposed to apply to my phone. Whereas on samsungs website for the phone. You're allowed iit for anything. In fact abroad they allow you one lliquidity and one damage change. Some adh premium facility. I HAVE BEEN CHEATED AND I WILL DEFINITELY MAKE SURE I GO TO EVERY CONSUMER REDRESSAL COUNCIL POSSIBLE. make sure to alert the media Was this information helpful? | |||
Samsung India customer support has been notified about the posted complaint. | |||
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