[Resolved]  Samsung Mobile — Lapse of data pack.

Address:	Dholpur, Rajasthan, 328024
Website:	www.ideacellular.com

I have recharged with 3G data pack worth Rs. 294(magical offer that claims to give data upto 10 gb) on[protected]tuesday). The data pack was not working due to some setting problems in my iphone. Being unaware of this thing, i thought that there is some problem in activation of data pack so i recharged with Rs 7 to get some data for urgent work. But now my previous data pack has been lapsed.

I was unaware of data being lapsed and was using the pack as i knew the validity of the pack is 28 days and this caused again a loss of some money from my main account balance.When spoken to customer care they told me about the lapse of data and over usage charges are charged.

Now it's not only a matter of money but of the right your company has given to the third person to lapse my data pack. In other companies, the data amount is added to the existing data instead of any lapse.

Being such a reputed company we don't expect such loopholes in your system.

It seems that i have the rights of a person who is using a 3g pack of 1200 or 1800 rs.
If i do a net pack recharge of barely 20 rs on his account, it will lapse his existing netpack balance.
What a system ?
What assurance do you give me that next time when i do a netpack recharge the pack won't be lapsed.
The trust level has decreased and i don't feel to recharge a datapack again.

I came across many such complains regarding services of your company but there is no observable rectification. Solve the issues of customers before they lose trust on your company.

I am really very dissatisfied and upset with your services and i won't suggest anyone to use idea sim from now on.

My idea no. [protected]