[Resolved] Samsung Mobile — Problem of Samsung S3 neo at same time in 2 phones - June 3, 2014 | |||
To whomsoever it may concern, With the due respect, I Ashutosh Vyas from Indore MP wish you to please draw your attention that I purchased a Samsung S3 Neo phone on May 20 and it was automatically restarting from May 23, I have visited service center and retailer shop many time and puzzled completely and finally on May 31 they have replaced my handset. It was big challenge for me to make them believe that it was really generating problem. On May 31, I got my new cell from company. This was same and hoping good for that but It was also automatically restart on june 2 and i complaint to service center and they have updated some files. Again on June 3 it was automatically restart at 3:37 am. i cant operate a defaulted handset if it is in warrenty period. Now I need my money back from company cause this is really frustating for me to visit 10 time service center. i was operating samsung grand quatro from last pone year and this never generated any problem. but this cell has generated 10 time same problem and company not providing any solution for that. All the photo proof have been attached, kindly give me your immediate attention on this, I am middile class person and buy this mobile on EMI. Retailer Name: Krishna Mobile (Sapna Sangeeta Tower Chouraha Indore) Service Centre: Sapna Sangeeta, Sandeep Ji (incharge) Conatct Person from Samsung Delhi office : Shalandra and Alka Phone 2 Detail: Phone IMEI No. 352607/06/059268/6 Seriol Number: Rz1f50SSmrx I have attached Bill of Phone 1. For the First Phone I have attached Bill. i and my family member will always be indebted for your kind consideration. Thanks & Regards Ashutosh Vyas Mobile: [protected] Indore MP Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. | |||
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Samsung has provided me 2 time handset to replace.
However when i am going to catch new mobile their is a problem.
> Retailer saying to purchase mobile above the cost of Samsung S3 Neo
> Of Course, After problem in two phone, i am not going to but again samsung S3 neo as suggested by all Samsung team member.
> If i purchase any phone below the rate of S3 Neo then i would have to bear loss of 3000 rupees so my total outstanding amount would be 20500 INR.
i am not understanding the reason behind that I purchase new mobile and believed on phone quality 2 time but i was wrong on that So there is no customer fault.
i purchase this mobile cause its suits to my budget and convenient with all features, there is above one handset which is S4 but that is too costly for me.
I want to go below the S3 Neo so please help to provide me my full difference amount between S3 Neo and the phone which i am going to purchase this.
i would also prefer to some favorable discount on new phone in case they are going to deduct that 3000 Rupees.
I am not going to bear 3000 Rupees loss with out my fault.
I have my cell at my home and not deposited to retailer yet, Waiting for solution.
Retailer Provide me 7 days time to Deposite phone and get new phone
photo proof provided already.
Thanks & Regards
Ashutosh vyas