[Resolved]  Samsung Mobile — Regarding problem in mobile phone

Address:

Nainital, Uttarakhand

Dear Sir, I purchased a Samsung Mobile Phone from O'Zone mobile shop at Haldwani on 23 Mar 2014. Unfortunately my mobile phone stooped working on 05 Jun 2014, the problem was that when ever i put my mobile phone for charging it shows over heating and did not charge. I contacted the show room but they ignored and after keeping my phone for two days the said that phone is ok but sir phone is still not working. The behavior of the shop owner is very rude. He did not want to repair or replace my phone. On contacting customer care Mr Vijay[protected], instead of repairing my phone he said that phone is OK nothing can be done. Till date my phone is unserviceable. Phone is under warranty. I Purchased my phone thinking that company has good reputation in the market. But sir, the customer care as well as shop owner is not able to give good service to the customer. The phone no if showroom is [protected] and its e-mail id is ozone.[protected]@gmail.com Bill no of product is 4414. Sl no of phone no is [protected]. It is my humble request, Kindly look into the matter and solve my problem. I will be thankful to you. With Regards Shishir Charturvedi