Samsung Mobile — Requesting for mobile replacement

tapu biswas

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Respected sir, This side Tapu Biswas. Main problem I am facing in this phone: 1. Incoming & Outgoing call time I am unable to get opposite side voice. 2. After using 10 -15 mints its being warm.(whole set too much heat) 3. Unable to catch - up any network. 4. Connecting the charger that time it is blinking. 5. Mobile fully shutdown it have 85% charge. I bought samsung note 4 22nd may from GURGAON, since that time I am getting problem. lots of time I talked with your's customer care. I visited Tambaram service center, chennai -45. They are tried for swithed on then they are taking it under observation for 2 -3 days. As a customer concern I am requesting to you I am getting dissatisfaction with this product.So this my humble request to you kindly replace the phone .I thing you are truly understand my problem...and solve it as soon as possible.Please help me (replace my mobile). Kindly revert to this mail. I shall be more glad if my request is proceed. Warm regards, Tapu Biswas Mobile: [protected] phone: tri.[protected]@gmail.com (***Kindly Think on customer prospective then revert, where I have spend huge amount on this phone***)

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Samsung India customer support has been notified about the posted complaint.

Sep 12, 2015

Updated by tapu biswas Respected sir/madam,
I am very sad for samsung product, customer care service, service center, everything...I am continuously complaining from 2 month..
1. I am asking samsung customer care can you provide me home service...one person tell...yes we are providing. After some time I called in samsung customer care what happened sir he tell to me no in your area it is not possible. Then I asked can you provide me service center address in Chennai city in near rail way station...she tell to me I don't know about Chennai, in Chennai multi service center is there you tell me the place name in Chennai I search then I tell to you. Sir you thing I am also new in Chennai how I know. After they tell to me our head called you in 4 hour but anyone not calling me, then I called in customer care they tell no madam you wait for some time they calling you shortly, 2 days after I get call from samsung side...
You think my position.
2. One Samsung officer called me and he tell to me we are providing home service...I am telling ok.. Then he talk to thambaram service center (TECHNO CARE), then in thambaram service center I asked “you are picking my mobile so you are giving any document or receipt copy?” He tell no we are not giving any receipt copy so how I give my mobile you tell sir/madam? Then I called in customer care what I will do then he tell to me we are not provide any home service, we have no information for this. I went that day in thambaram service center they tell we are telling that time for home service why you are not taking. I tell how I gave my mobile I don't know who are you, you are not providing any receipt...so you thing my condition customer care they have no information for home service but thambaram service center they knows for home service ware providing me through Samsung...then they check my mobile he tried, then he tell me you submit this mobile, it is not starting. After 1 day manager called me and tell like I am one dog...previous your note 3 have problem we replace it in this time we are not doing in same customer. so we are going for change mother board in your mobile. but after you are not telling for replacement...because mother board 10000-rs.You need replacement than you talk to higher authority. I am not helping to you. And we are changing mother board so today itself you come and collect your mobile. Then I tell sir I talked to higher authority so give some time he tell we are not doing anything in your mobile we are rejecting your case and you come and collect your mobile today.
Can you tell me which service center tells in this way?
3. In Samsung which person is providing me the home service he called me your problem is solved or not then I tell no it is not solved then he tell ok we are not providing replacement but we are refunding your money.
After all those thing I tell to samsung customer care...but any time any solution is not coming every one tell sorry for this thing.
I am fully blanks...sir/madam how I believe Samsung next time I don't know...it is my wrong decision I bought Samsung mobile...so it is my learn...I waste my money, I waste my time ...every thing...What is my fault can you tell me?

You think it is my new mobile first day itself I am getting problem and it have mother board problem, in any electronic device mother board is main parts….so samsung product is faulty…
It is my request you think my position and help me for my mobile replacement.My service center receipt number is [protected].

Warm regards,
Tapu Biswas

Sep 20, 2015

Updated by tapu biswas Respected sir,

This side Tridipa Biswas.Thank you for helping.
Main problem I am facing in this phone:

1. Incoming & Outgoing call time I am unable to get opposite side voice.
2. After using 10 -15 mints its being warm.(whole set too much heat)
3. Unable to catch - up any network.
4. Connecting the charger that time it is blinking.
5. Mobile fully shutdown it have 85% charge.

after my mobile fully switched off.

I bought it 22nd may from GURGAON, since that time I am getting problem. lots of time I talked with Samsung's customer care. I visited Tambaram service center, chennai - 45. They are tried for switched on then they are taking it under observation.Then they tell to me it is mother board problem.you know the mother board is the main part of the any electronic device.It is faulty product.Please help me for replacement.

Samsung Ref.id.- [protected], [protected]

I am requesting Samsung (