Samsung Mobile — Samsung a5. faulty device

Address:

Faridabad, Haryana

I bought Samsung a5 from croma in crown interiorz mall, Faridabad on 15th august 2015. I was facing audio problem on my Samsung device after i purchased it. During calls other person cannot hear my voice. I submitted the device to Faridabad Customer care centre on 19th October 2015 and received back after 1 week. They changed the motherboard of my phone. On the same day itself the phone hung and could not switch it on again. i called up in the service centre again and customer care forced me to submit the device again on 29th October 2015. Again the motherboard was changed. And even now the same audio problem is persisting. I called many times and sent mails to customer care but still the issue has not been resolved. I asked for the phone replacement but they are not agreeing to it. They always tell me that the senior team will call me but only after sending mails they call me back and still don’t resolve the issue. It been 3 months that the phone issue is not resolved even after hanging the motherboard twice. I could have bought a refurbished phone instead. i was warned before by many for not buying a Samsung phone and now i regret my decision. I am highly disappointed with this device since it has been just three months that I have purchased the phone and for 15 days the phone was in the service centre. My expectation is my cell is under warranty period & why shall I face the product related issue when I was been assured for the durability of the product. Their poor service and unresponsive nature has disappointed me a lot. i want you to help me to get my device replaced or i want cash back.