Samsung / Mobile — Samsung (A8 mobile) worst product and worst customer service team

Address:	Chennai, Tamil Nadu, 600082
Website:	www.samsung.com

I am terribly disappointed with the way Samsung is handling to customer Product : Mobile Model No : SM - A800F S/No : RZ8G90BYW4F Purchase date : 04/10/2015 Dear sir, I had purchased the Samsung A8 Mobile for 04/10/2015, that mobile cost Rs.32500 My Mobile is not working for almost 12 days and I logged the complaint for Samsung portal on 07/12/215 after that Samsung customer care executive spoken with me and he instruct to go for visit the service centre, As per customer care executive instruction i visit nearby Samsung Authorized service centre on 09/12/2015 (Hitech solution – Anna nagar), at that time Samsung engineer asking for complaint number but I am said I don't have any complaint number but I am sending the mail to VOC Team, suddenly Samsung engineer face reacted and asking rudely and he blindly said this mobile is display broken and he given the estimate cost for Rs.10299 (30% purchase of billing price) He not Hear my query and problem, How can this mobile display is Broken this is not slipped down And no more single damage in outside and Tempered glass also, After visiting service centre till date Samsung customer care executive team not spoken with customer, and I think Samsung don’t have any happy call team. And same time I am using for Mi Mobile for 2 numbers, But That mobile is many time slipped down in floors but no single damage and only Tempered glass broken, I think Samsung as given C Class mobile in market, Sorry this is not a mobile this is high value toy, I am only a mad for purchased this toy for Rs32500 Since I don’t want to this mobile (Toy) I need my cash Refund, Kindly intervene and solve my query Thanks& Regards D.Sasikumar [protected] .