[Resolved]  Samsung Mobile & UniverCell & Service Center — Poor Service & Product Defect Samsung

Address:

Chennai, Tamil Nadu

Hello Sir, I have bought a new mobile Samsung Core model no 8262 on 2nd of Nov'2013 at Univercell Puraisawakam Chennai, after 10 days the issue starts that the mobile is not charging properly, i thought its a small issue and we did not realize this is going to big issue when i approached Samsung customer care near Peramber location they have told me that there is boosting issue and they have booted the charger and they have given to me and its was worked only just two days, then i have approached Unevercell where i have bought the mobile and the person told that the reason this have happedn to couple of people as well, and he recommended to another service center where you can get a proper response and for resolution, this is one where i ever seen this kind of Service to customer their behavior is perty much not satisfied and i am sure that i have not got this mobile in free of cost. They are not responsive and no proper communication has conveyed to me/wife when we approached atlast they have determined after 4 working days time to understand the problem and informed us that the issue is pertaining to motherboard. I was wondering such as good reputed company such as has a world class verification process and produced manufactured are of world class with zero defects, i don't know how this a major mother board issue for brand new mobile (hope so its a brand new mobile). I would request you to consider this issue and replace a new mobile assuming Samsung is customer oriented company. Service Center Ref details: bill no [protected] Ascent Enterprise, New no 784/old no 426 Anna Salai, 1 st Floor Nandanam Chennai 35 Poor response from Person name - Revathy