Samsung — money received by service center but phone not yet delivered neither refund of payment is done

Address:

Bargarh, Odisha

Hi, I am Debabrata Pradhan.I live in Bangalore.My home town is Sambalpur, Odisha.I newly got a job so I wish to give a surprise gift to my parents and hence bought one Samsung Grand from it's official store/service center from Bargarh, Odisha which is own by Ganapati enterprises, Khajurtikra Bargarh(owner and the person I talked to is Siddharth Mishra ph:-+91-[protected], ph:-+91-[protected]).I do have the transaction no of full payment as AXISI[protected] for INR-14500/-.But they have not delivered the phone yet.They are not receiving my calls too.I am now clueless about what do I need to do.It's been over six months and I am really worried about my first salary that I received should not go in vain.I can't believe such a fraud happens at Samsung registered shop.I am afraid of doing online payments now a days..I am desperate for help.Thanx in advance.