[Resolved] Samsung — my samsung galaxy grand android phone is stolen

[email protected]

from Bhilwara, Rajasthan

Address:

Jaipur, Rajasthan, 302004

Need urgent help please.

My samsung mobile phone is stolen by theft came on bike in jaipur (Rajasthan) at rajapark area

Model: samsung galaxy g530

Imei 1: 356554/06/679407/0

Imei 2: 356555/06/67407/7

Fir reported on transport nagar jaipur police station.

Please contact me on following numbers if any information you get:
[protected]
[protected]

Sufficient reward will provide when phone will recovered.

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Oct 7, 2018

Complaint marked as Resolved

No steps taken by company local police caught the thefts

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2018

Samsung India Customer Care's response Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.

Aug 09, 2018

Updated by [email protected] Attached copy of complaint logged in transport nagar Jaipur Rajasthan police station