Samsung — not attending the warranty of mobile

kuldeep

from Chandigarh, Chandigarh

Address:

kuldeep srivastava Assistant Commandant FTR HQ BSF NB KADAMTALA SILIGURI WB

I had purchased a samsung m30 mobile on 29/11/2019 from amazon. On first week of april i noticed its camera is not working. I updated software and cleared the camera cache etc to rectify the defect but not succeed. That time covid -19 lockdown imposed by government hence i could not visit service center that time.
After 2 month i again tried to approach service center siliguri but that time again lockdown imposed in waste bengal area. I was not in hurry as the all other function of the phone are working fine accept camera andi also have ample warranty period up to 29/12/2020/
Now when i reached service center siliguri on 24/09/2020 for repair of camera. The staff of service center reacted very rudely not ready to repair the mobile and given very unrealistic answer that your mobile not covering under the warranty as your charging port damaged and touch corner broken etc. When i asked him give it in writing he ask for 170 ruppes charge for this but when finally he give that in writing i give him 170 rupees and asked for receipt then he returned my money. Till date i never charge my phone from any other charger except the original charger revived with this mobile and till mobile is charging very fine. How the charging port damaged mentioned, i can not understood moreover till date no screen issue arise in mobile. The problem of camera is also not correlated with this. (Copy of samsung care rejection is attached)
I am force personal and always like to be in discipline and similar action hope from the others too. This type o[censored]nprofessional attitude of well known company famous for their services is stigmatizing the world samsung.
In view of this you are requested to look in to matter and take action against the service center and also direct them to repair the camera of my mobile as that is not working after some date of my purchase and can be checked by your staff.

Yours
Kulddep kumar srivastava
Assistant commanndat
Bsf kadamtala
Siliguri north bengal

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Sep 28, 2020

Updated by kuldeep No response received from service center till date

Oct 05, 2020

Updated by kuldeep As per the call received by Samsung customer care they will solve the issue by 05/10/2020 but till date no response received. I am unable to understand why no action is being taken against the worst service center and resolving the issue. If service center rejected my warranty they had to produce the proof of tempering of my mobile. This is simple issue of ignorant behavior of Service center where customer is on least priority . Hope your team will reslove the issue otherwise i had to opt legal action .

Oct 12, 2020

Updated by kuldeep solution not yet provided

Nov 26, 2020

Updated by kuldeep no response.
poorest service provided by samsung