Samsung — Not paying heed to rule out the problem cropped up in my refrigerator

Dear Sir/Mam,

As I would like to inform you that I as a customer and consumer sending my entire issues which is still I am facing right now against Samsung India. Where I wrote several mails to them but they are not ready to give a exact solution of my problem.

Not only this but also they asked me that their service executive will going to visit at my given address to get resolved my issues but it’s still not get resolved.

So, I request you kindly help me out to get resolved my issues and kindly take an initiative action against Samsung India
[protected] Forwarded message[protected]
From: pushpa jaiswal
Date: Tue, 4 Aug 2020, 17:12
Subject:
To:

Sir despite making several requests & despite giving false assurance at ur end & despite waiting a lot ur service provider did not pay any heed.It seems that u have stopped giving attention to the request of customers & providing required service to them.So should I consider it that u are not going to rule out the snag developed in my refrigerator & should I take recourse of competent forum for the redressal of my grievance.In that eventuality entire cost of litigation etc.shall be saddled upon u.I shall also be constrained to dissuade my relatives & acquaintance to abstain from purchasing gadgets etc.made by ur company citing the aforesaid failure o[censored]r company in providing services to the customers & harassing them.Plz.take note of it.
********************
From: Service Head India
Date: Sun, 2 Aug 2020, 11:15
Subject: RE: Re: Re: Not paying heed torule out the problem croped up in my refrigerator
To:

Do you have a question

or need support?

Go Samsung Support

Counselor answer

Dear Mr. Jaiswal,

Greetings of the day!

This is with reference to your email regarding delay in service for your Samsung Refrigerator. We apologize for the inconvenience caused to you.

We have sent an urgent reminder message to the service center on a priority basis. So, we request you to kindly wait for the response from the service center side as they will contact you and resolve the issue on the priority basis.

The reference number of your e-mail is [protected].

Warm Regards,
Jitendra Singh
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use.


Your question

Sir, let me know as to when ur service engineer will pay visit to me as I am very much harassed.

On Sat, 1 Aug 2020, 06:37 Service Head India, wrote:

Do you have a question

or need support?

Go Samsung Support

Counselor answer
***************
Dear Sir,

Thank you for reaching to us .
We have esclated the issue and we have also created the service request - [protected]

Service engineer must visit you place as soon as possible .

Reference [protected]


Your question

Justice Prakash Chandra Jaiswal, quarter No.30 Harding road Patna(in front of Haj Bhawan)Patna Bihar, Pin code 800001
Alternate phone No. [protected]
Complaint No.not provided by customer care
Samsung Ref 26 Herr 1
Date of purchase - 22.3.2011
**************
On Thu, 30 Jul 2020, 16:18 Service Head India, wrote:

Do you have a question

or need support?

Go Samsung Support

Counselor answer

Dear Customer,

Greetings of the day!

This is with reference to your e-mail regarding issue in your Samsung refrigerator . We regret the inconvenience caused to you.

We regret to inform you that we are unable to retrieve the information about your complaint. So, we request you to kindly mail us again with below mentioned details so that we can arrange an engineer visit on your location.

• Name and complete address with area pin code.

• Primary and alternate contact number.

• Model number and date of purchase of your product.

• Complaint number / Job sheet number.

The Reference number of your e-mail is [protected].

Warm Regards,
Navdeep
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use.

Your question

***************
Sir,
I have lodged complaint 5 days back with customer care o[censored]r company to rule out the problem of excess icing in my refrigerator causing damage to the edible articles kept therein, but despite making several telephonic requests & giving assurance time & again by ur customer care they have not ruled out the aforesaid problem as yet.Aforesaid attitude o[censored]r customer care is quite disgusting & disappointing compailing me to give second thought while purchasing any article or gadget o[censored]r company in future.

U are therefore requested to take care of it & get my problem ruled out at the earliest.
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