Samsung — Not Received Reimbursement Amount of Refrigerator in Past 15 days

Address:

New Delhi, Delhi

I had procured Samsung Refrigerator 253 liters model # RT27HAJYASA/TL/2014 from Electronic Paradise (Janak Puri, Delhi) on 08 Sep, 14 but in 8-9 months I found that there is some crack in inner part of the body and immediately I logged a complaint to Samsung and its Ref # [protected]. And next day I got a call from Samsung Service Department for verification and one representative also came to my residence and he clicked some photographs for proofs and after 2-3 days again I got a call from Samsung on 08 June, 15 with stated that your case is approved by Samsung and will refund the billing amount to you and advised me that our representative will contact you for some documents like (Cancelled Cheque / Copy of bill / ID proof) and I handed over all the documents to him but from that date to till date I haven't received any update on the case. I asked them for replacement of the same model product but they refused to provide me that with stated that model is discontinued by Samsung, will refund the amount to you. I am trying to your Customer Service Department from past 4-5 days for knowing the facts of my case but not a single customer service representative in a position for reverting of my queries. Every representative is saying that they have forwarded the request to concerned department and they will get in touch with me very soon and update about the developments on the case but nobody is responding on the queries and I don't have any updates on the matter. Such a pathetic service providing by Samsung to his customers, definitely you will loose your credibility in the market due to this kind of support to your customers. Even had a bad experience with Samsung on Refrigerator product again I procured the Samsung Refrigerator 321 liters from CROMA (Rohini, Delhi). If I don't get any response within 2-3 days than I will approach to consumer court and file a claim for the cost of both the refrigerators and harassment to the customers. Requesting you to please let me know the exact status of the case (When can I expect the reimbursement of the amount) otherwise you guys are forcing me to take some hard action against the case. Thanks with regards --- Kailash Kalondia B-4/333, Sector - 8, Rohini, Delhi - 110085 Mobile # [protected] / [protected]