Samsung — Not receiving the assured cashback

I had pre-ordered Galaxy Tab S7 wifi on 4th September which was delivered to me on 11th September. I had paid Rs 55999 through HDFC bank. There was an offer of Rs 5000 instant cashback (within 90days) on purchasing the tab.
Now, it has passed more than 90 days. And i haven't got my cashback yet.
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