Samsung — Order cancelled by their own and also refunded partial amount only

I had ordered Galaxy F62 (6GB RAM) (Black) from Samsung shop e store with order id [protected] on July 24 2021. and they cancelled my order, i try to reach customer care but there was no response from there side i raised an escalation for call back but no response. After this, i got a email from Samsung regarding my refund and that was also partial refund they deducted payment gateway charges, this is not expected, first of all they cancelled my order and stuck amount more then 15 days then after also refunded partial amount with payment gateway charges deduction, i paid online total Rs - 18, 999.00 and they refunded me only 16169.00 after 15-20 days of order cancellation, i request you to please take some action against samsung india for cancelling my pre-paid order and also deducting payment gateway charges by not refunding full amount.
Order cancelled by their own and also refunded partial amount only
Was this information helpful?
No (0)
Yes (0)
Sep 14, 2021

Complaint Status

Samsung India customer support has been notified about the posted complaint.
Sep 14, 2021
Updated by The Sparkles Music
Register email id is - [protected] - and Latest Ticket id is - 2199425
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Samsung India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View Full Information