[Resolved]  Samsung — phone network issue

Address:

New Delhi, Delhi, 110015

I purchased a samsung galaxy m30s phone from amazon.in in first week of october 2019. After 2-3 days o[censored]sage the phone began to experience network drop issues after the phone was kept on stand by for more than 3-4 hours. The phone used to show full network bars but if i tried to call anyone or if anyone tried to call me, it was not going through. I visited the service centre carezone, in kirti nagar, new delhi and they updated the software but the issue didn't get resolved. I visited the service centre again and then they replaced the mother board. The phone worked fine for the next day but after another day same problem started happening again. I visited the service centre again and they said they could not do anything else and said that the problem cannot come up again and asked me to complain to samsung customer care. The samsung customer care team asked me to visit the service centre again since they wanted to have a word with the manager. The customer care team after having word with the service centre told that since motherboard had been replaced, hence there was no possibility of the same issue arising again. When i looked online, i noticed that in the amazon reviews too and youtube too, the phone faced severe network issues and my phone was not the only one. They were not ready to accept that the replaced motherboard can also be a faulty one just like the one which came with the phone.
Such a pathetic experience from samsung