Samsung — Please Take it Back- Samsang AC AR18HC3TFURNNA

Dear Sirs, This is to your kind notice that we have taken an Air conditioner Samsung made in the Month of March, which was delivered and installed in the Month of May. From May 2015, we have given constant complaints that the AC makes sound, does not provide cooling effect sometimes and sometimes if cools as 20degree at the temperature set at 30 degree. Kindly see the few observations and answer given by your technicians while visit First time observation’s: Samsung quality is such, all the AC have the sound complaint, as it is Samsung brand we need to live with the sound for ever now. While we complaint again, other technician came down: Observations: The installation was not correct, the internal cooling pipe got completely damage during installation as it was not done with accurate care. Then the Cooling pipe was changed by taking our AC Cabinet to some of your workshop. While we continued to take problems, we complaint again: Observation: Nothing wrong with AC, as it cools down if kept at 18 degree for 4 hours, I understand if any AC takes 4 hours to cool down, then in summer we need to start the AC in the morning so that our afternoon can be better, do Samsung appreciate wastage of 4 hours electricity. We complaint again: The Person called up that he is coming down in half hour, while I mention that we are at work and either evening or weekend only is possible to see the AC, he hanged phone explaining that he cannot keep the ticket open and he has to go for his namaaz( prayer) he do not have time to us…. If we need any service, we need to complaint again and hanged the phone. While we called back, no response received from them. Sirs, We are common Indian, we do not want it to cool like Kashmir weather, we are just looking for normal chilling, but when your technicians came everytime, kept the AC on turbo mode for few hours and claimed that it is cool. We kept explaining that we have other window Ac and also have AC of Panasonic in my mother’s place which makes no noise and cools double the size of room in max half hour with 25 degree setting, we always got response that you have got Samsung you need to survive with all this problems I would request if Samsung is such a company who do not listen to their customer, I would request you to kindly take your AC back, we have also taken Samsung Fridge, Washing machine as well. We need this to be refunded, we will take any other product from the any other company where the product is such that not only customer is happy but the technician also understand the problem and retify the same instead of complaining about his own brand.